Terms and Conditions
Please ensure you read these terms before using our services, by using our services you agree to these terms.
1.1. The Company:
References to ‘The Company’ in all dealings shall include The Company (Flash Heating and Plumbing Solutions LTD), The Company’s agents and employees.
Variations shall include additions, omissions or substitutions to the originally agreed work, fittings and fixings, etc.
2. Payment Terms
2.1. Unless explicitly agreed prior to commencement of work, payment will be due in full upon receipt of invoice.
2.2. Acceptable methods of payment are:
a) Electronic Payment
2.3. All materials and goods supplied by The Company shall remain the property of The Company until the customer has paid the full invoice.
3.1. All quotations for work will be provided based on the information given to The Company by the customer and The Company’s agents. Any variations to the work following the issue of the quotation and prior to commencement of work shall result in a revised quotation being issued for acceptance.
3.2. For variations after work has commenced, a fixed price to cover the variation shall be agreed between The Company and the customer and added to the final invoice.
3.3. In the event that requirements change due to insufficient information having been provided, defects/faults found in existing installations, etc. the customer would be liable for any additional expense incurred.
4.1. Estimates are provided on a best endeavours basis only and, unless a fixed price quotation (see above) has been provided to the customer, work will be charged based upon the price of parts provided by The Company plus labour which will be charged by the hour or part thereof and may include time taken to research, source and purchase any materials provided.
5. Unforeseen Costs
5.1. The customer shall be liable to meet the cost of any additional work, services or fittings that need to be provided to rectify any event or situation which arises during the course of the works that are unexpected or are beyond The Company’s control. The Company cannot be held responsible for such events or situations.
6.1. The Company can only be held liable for the extent of works carried out by The Company. No liability shall be accepted in respect of defects in existing installations or in respect of parts not manufactured by The Company.
6.2. The Company shall not be held responsible for any loss or damage to property, materials or injuries to individuals caused by the personal actions of the customer or other household members or guests before, during or after such works have been carried out.
6.3. All advice provided by The Company is offered as an opinion only and the customer accepts such opinions at their sole discretion and risk. The customer employs the services of The Company at his or her sole risk at all times.
7. Health and Safety
7.1. The Company will take appropriate and practical measures to ensure the environment in which works are being carried out is safe to avoid risk of injury to The Company or other parties; the customer is expected to do the same. Outside of working hours, where works are ongoing, The Company accepts no liability for the actions of the customer or other household members or guests, which result in damage or injury to persons or property.
7.2. The Company reserves the right to refuse to undertake work in an environment which is deemed to be unsafe or where the works are considered to be unsafe, illegal (or out with the spirit of the Building Regulations) or where The Company considers the other parties will be put at risk as a result of the works being undertaken.
7.3. If the customer notices any situation, property, equipment or materials that they believe to be unsafe they must mention it to The Company immediately.
7.4. If any form of asbestos or other hazardous material covered by the Control of Substances Hazardous to Health (COSHH) regulations is discovered on site, The Company will notify the customer and may cease work until it has been removed and disposed of in compliance with the relevant legislation. The customer shall meet the cost of removal and disposal.
8. Duty of Care
8.1. The Company accepts that it has a duty of care to the customer in respect of materials, workmanship, security, property and belongings and will conduct its business in a manner such that a reasonable level of care is provided.
9. Building Regulations
9.1. The Company reserves the right to refuse to carry out any work which is in breach of the Building Regulations or which it believes to be in breach of the Building Regulations or the spirit in which they are intended.
10. Services and Waste
10.1. The customer will provide and pay for all power and water reasonably used by The Company to undertake the work. The customer shall also be expected to provide access to sanitary conveniences for The Company whilst undertaking the work.
10.2. Unless otherwise agreed between The Company and the customer, waste removal and disposal will be organised by and at the cost of the customer.
10.3. The Company has the right to update amend and change any section of its terms and disclaimer documents at any time.
11.1. The Company is committed to providing a professional top-quality service to every customer. If, after the work carried out, you are not wholly satisfied with the service you must provide The Company with written notice within 12 months. You must allow The Company, The Companies insurers, the opportunity to both inspect and carry out remedial work where appropriate. If you fail to notify The Company as outlined above, The Company will not be liable in respect to any defects in the work carried out.
12.1. For your peace of mind, a 12 months guarantee is provided on labour carried out by The Company in respect to any faulty workmanship only. This is active from the date of completion. The Guarantee will become null and void if the work/appliance completed/supplied by The Company is subjected to misuse or negligence, or, repaired, modified or tampered with by and one other than The Company.
12.2. Work is only guaranteed in respect of work directly undertaken by The Company and full payment having been made. Any non-related faults arising from recommended work that has not been undertaken by us will not be guaranteed.
12.3. Where The Company agree to carry out work on systems of inferior quality (over 10 years old) no warranty is given in respect of such work and accept no liability in the respect of the effectiveness of such work or otherwise.
12.4. The Company will not be held responsible for failure of parts due to normal use required by maintenance procedures. Occasionally maintenance will highlight any underlying issues most commonly printed circuit boards or fan failure. When the power to the appliance is switched off any faults can become apparent these faults would have shown in the event of a power cut or power being switched off by the user.
12.5. The guarantee is restricted to only the materials and appliances installed by The Company. No liability can be accepted by damage caused by disturbance of any existing supplies, tanks, cylinders or fire surrounds; however, all reasonable care and skill will be used.